Online news and social networking service, Twitter, has upgraded a tool
on their platform, which can now be used more effectively to avoid
harassment and online attacks by trolls. Read their statement below:
"The amount of abuse, bullying, and harassment we’ve seen across the Internet has risen sharply over the past few years.
These behaviors inhibit people from participating on
Twitter, or anywhere. Abusive conduct removes the chance to see and
share all perspectives around an issue, which we believe is critical to
moving us all forward. In the worst cases, this type of conduct
threatens human dignity, which we should all stand together to protect.
Because Twitter happens in public and in real-time, we’ve had some
challenges keeping up with and curbing abusive conduct. We took a step
back to reset and take a new approach, find and focus on the most
critical needs, and rapidly improve. There are three areas we’re focused
on, and happy to announce progress around today: controls, reporting,
and enforcement.
Twitter has long had a feature called “mute” which enables you to mute
accounts you don’t want to see Tweets from. Now we’re expanding mute to
where people need it the most: in notifications. We’re enabling you to
mute keywords, phrases, and even entire conversations you don’t want to
see notifications about, rolling out to everyone in the coming days.
This is a feature we’ve heard many of you ask for, and we’re going to
keep listening to make it better and more comprehensive over time.
Our hateful conduct policy prohibits specific conduct that targets
people on the basis of race, ethnicity, national origin, sexual
orientation, gender, gender identity, religious affiliation, age,
disability, or disease. Today we’re giving you a more direct way to
report this type of conduct for yourself, or for others, whenever you
see it happening. This will improve our ability to process these
reports, which helps reduce the burden on the person experiencing the
abuse, and helps to strengthen a culture of collective support on
Twitter.
And finally, on enforcement, we’ve retrained all of our support teams on
our policies, including special sessions on cultural and historical
contextualization of hateful conduct, and implemented an ongoing
refresher program. We’ve also improved our internal tools and systems in
order to deal more effectively with this conduct when it’s reported to
us. Our goal is a faster and more transparent process.
We don’t expect these announcements to suddenly remove abusive conduct
from Twitter. No single action by us would do that. Instead we commit to
rapidly improving Twitter based on everything we observe and learn.
Thank you for choosing Twitter to amplify your voice to the world. We
honor our role in protecting your right to speak freely, and our
collective responsibility to human dignity.
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